Who we are
Effective Date: 2026-01-30
Last Updated: 2026-01-30
Introduction
Ina Grafton Gage Home (“IGGH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information gathered through our website at iggh.org (the “Website”).
Important Distinction: This policy applies only to information collected through our Website. IGGH’s long-term care operations are governed by Ontario’s Personal Health Information Protection Act (PHIPA). For information about how we handle personal health information in our care services, please contact our Privacy Officer directly.
Information We Collect
Information You Provide to Us
When you use our contact form or volunteer inquiry form, we collect:
- First and last name
- Email address
- Phone number
- Your inquiry or message content
Automatically Collected Information
We use Google Analytics to collect anonymized usage statistics about how visitors interact with our Website. This may include:
- Pages visited
- Time spent on pages
- Browser type and device information
- General geographic location (city/region level)
- Referring websites
Google Analytics uses cookies and similar technologies. This data is collected in aggregate form and does not personally identify individual visitors.
How We Use Your Information
We use the personal information you provide through our forms to:
- Respond to your inquiries
- Process volunteer applications
- Communicate with you about IGGH services and programs
We use analytics data to:
- Improve Website functionality and user experience
- Understand how visitors find and use our Website
Data Retention
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once personal information is no longer needed, it is securely deleted or destroyed.
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Form submissions are transmitted via email to authorized IGGH staff members only.
Third-Party Services
Google Analytics: Our Website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how users interact with our Website. The information generated about your use (including your IP address) is transmitted to and stored by Google. Google’s use of this information is governed by the Google Analytics Terms of Service and the Google Privacy Policy.
We do not combine analytics data with personally identifiable information.
Disclosure of Information
IGGH does not sell, rent, or trade your personal information to third parties. We may disclose your information only:
- With your consent
- To service providers who assist us in operating our Website (e.g., hosting providers, email services)
- When required by law or to protect our legal rights
Your Privacy Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Withdraw consent for certain uses of your information
- File a complaint with the Privacy Commissioner of Canada
To exercise these rights, please contact our Privacy Officer using the information below.
Cookies
Our Website uses cookies through Google Analytics. You can control cookie settings through your browser preferences. Note that disabling cookies may affect Website functionality.
Children’s Privacy
Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer
Ina Grafton Gage Home
40 Bell Estate Road, Scarborough, ON, M1L 0E2
Email: [email protected]
Phone: (416) 422-4890